FAQs

Frequently Asked Questions

Welcome to our FAQs 💛
We’ve answered the questions we get most often about our toys, delivery, returns and sustainability.
If you can’t find what you’re looking for, please email us at info@littlegreentots.co.uk.

What is Little Green Tots?

Little Green Tots is a small UK-based independent toy shop. We specialise in eco-friendly, ethically made toys – including organic cotton soft toys, fair trade rattles, and wooden toys made from FSC-certified wood. Everything is chosen to be gentle on little ones and kinder to the planet.

Where do you deliver?

We now ship worldwide.
Current destinations: UK, Ireland, EU, USA, Canada, Australia, New Zealand, Singapore, Japan, Hong Kong, Thailand, Vietnam and South Africa.
UK customers can also arrange FREE local delivery in Suffolk.

How long will my order take to arrive?

Dispatch: We pack 7 days a week. Orders placed before 11am usually ship the same day; otherwise next day.
UK:

  • Royal Mail Tracked 24: 1 working day (orders must be placed before 11:00)
  • Royal Mail Tracked 48: 2 working days (orders must be placed before 11:00)
    International (Royal Mail International Tracked):
  • Europe (EU & non-EU): 3–7 working days
  • USA & Canada: 6–10 working days
  • Australia & New Zealand: 7–10 working days
  • Asia (Singapore, Japan, Hong Kong, Thailand): 6–10 working days
  • South Africa: 7–14 working days
    (Delays can occur at customs and peak times.)
Do you offer free delivery?

Yes! UK orders over £40 qualify for free postage and packaging using code TOTS40.

For UK customers, you can choose home delivery or free delivery to a local pickup point (such as your nearest garage or parcel shop) when ordering.

Will I have to pay customs duties or import tax?

Possibly. International customers are responsible for any customs duties, taxes or import fees charged by local authorities. These charges are not included at checkout and are payable on delivery. If a parcel is refused due to unpaid fees, shipping costs can’t be refunded.

Are all your toys eco-friendly?

Yes. We only stock items made with responsible materials such as organic cotton, recycled stuffing, and sustainably sourced wood. We work with ethical partners who pay fairly and meet strict safety standards.

Are your toys suitable from birth?

Many of our cuddly toys and rattles are suitable for newborns. Please check each product’s description for age guidance and safety information.

How are your orders packaged?

Orders are beautifully wrapped in eco-friendly, plastic-free packaging – including recyclable tissue, paper tape, and biodegradable wrapping where possible.

Can I send an order as a gift?

Absolutely. At checkout you can select “Sending as a gift” to include a handwritten message card (free of charge) and we’ll leave out any prices.

What is your returns policy?

You can return unused items within 30 days of delivery for a full refund or exchange. Read our Returns & Refunds Policy for full details.

My item arrived damaged – what should I do?

Please email info@littlegreentots.co.uk within 7 days of delivery, including your order number and a photo of the item. We’ll put it right quickly.

What makes Little Green Tots eco-friendly?

We’re passionate about sustainability. Our range features organic cotton, recycled stuffing, and FSC-certified wood. Every detail – from our packaging to partnerships – is chosen with care for the planet and your little ones.

Do you carbon offset deliveries?

We’re working towards this by choosing eco-conscious delivery partners and using minimal packaging materials wherever possible.

Do you offer collaborations?

Yes. If you would like to collaborate, please get in touch at info@littlegreentots.co.uk with details about your business or project.

Can I request a specific toy or suggest a product?

We love hearing from you! If there’s something you’d like to see in our range, please let us know – we’re always exploring new ethical suppliers.

Thank you for supporting a small UK business that truly cares about children, the planet, and making playtime special. Your order helps us keep growing and bringing more eco-friendly choices to families everywhere. 🌿