Shipping policy
🧸 Shipping Policy
United Kingdom
All UK orders include FREE Royal Mail Tracked 48 delivery, with the exception of Loved Before toys, which have a separate delivery charge due to their size and weight.
Royal Mail 48 — FREE*
Estimated delivery: 2–3 business days
Royal Mail 24 — £3.00
Estimated delivery: 1–2 business days
Royal Mail aims to deliver Royal Mail 24 parcels the next working day, but this is not guaranteed.
*🧸 Loved Before Toys
To keep our Loved Before toys at their recommended retail prices, delivery is charged separately for these items.
Loved Before Small Toys — £3.50
Loved Before Large Toys — £5.00
The applicable delivery charge is shown on the product page and calculated at checkout.
Tracking details will be provided once your order has been dispatched.
🌍 International Delivery
Little Green Tots now ships from our eco toy studio in Suffolk, UK 🇬🇧 to families across the globe. All international parcels are sent via Royal Mail International Tracked for peace of mind.
| Region | Delivery Time (Est.) | Flat Rate |
|---|---|---|
| Europe / Ireland (EU & non-EU) | 5-10 working days | £9.99 |
| Australia | 7–10 working days | £17.00 |
| Canada | 8–14 working days | £16.50 |
| New Zealand | 10–15 working days | £17.00 |
| United States | 7–10 working days | £16.50 |
| Japan | 5-7 working days | £18.00 |
💚 All parcels are securely packed in eco-friendly packaging and sent using carbon-neutral delivery where available.
⚠️ Customs, Duties & Import Taxes
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These costs are not included in your order total and must be paid upon delivery. If a parcel is refused due to unpaid import fees, shipping costs cannot be refunded.
🔄 Returns & Exchanges
If your order arrives damaged or faulty, please contact us within 7 days of delivery at info@littlegreentots.co.uk with photos, and we’ll arrange a replacement or refund.
If you change your mind, returns are accepted within 14 days of delivery for unused, unopened items in their original packaging.
- Return shipping costs are paid by the customer.
- Refunds are processed once the item is received and inspected.
- International orders are final sale unless damaged or faulty.
💌 Questions
For help with delivery times, customs fees, or tracking, please contact info@littlegreentots.co.uk — we’re happy to help!